Go New York Tour is a company operating 22 “hop and off”double deckers buses with 40 drivers. The company has a terrible reputation in New York City. It was investigated by the Consumer Affairs department in 2014 for ripping off tourists, having ill-informed guides and bus drivers as well as employees behaving in an extremely rude and profane manner.
The Consumer Affairs department conducted multiple inspections of the Bus Tour operator which according to ABC News has been slapped with 18 violations including one driver without a commercial driver’s license. 3 of the 22 buses failed to pass federal inspection and one of the buses was also involved in an accident with a car last March in Queens. It is a shame that the city of New York still allow this company to operate.
Clients reviews are terrible. On 82 Google reviews the company scores 2.5 stars. Clients are complaining about the staff being extremely rude. Many of them also complained about buses breaking down during rides and not being maintained proprely. Also the company claims a waiting time of a maximum 15 minutes for a bus while clients complain on reviews that they had to wait up to an hour and sometimes were passed by several full buses before being able to board. Several reviews complained about guides being totally ignorant and bus drivers insulting clients. Trip Advisor has a special warning that indicates that the company was trying to interfere with clients reviews.
On YouTube a slew of negative videos depict employees screaming at customers, buses in terrible conditions and employees being maltreated.
Picture: Courtesy of Google +